Bajibagh Privacy Policy — How Your Information Is Protected

1. Introduction

Bajibagh (bajibagh.my) believes your personal information belongs to you. Registering on a betting platform means you are sharing certain details with us — and you have every right to know exactly what we do with them.

This Privacy Policy has been written in deliberately plain language. Rather than burying you in legal jargon, we want you to clearly understand how seriously Bajibagh takes the responsibility of handling your data.

This policy applies to both the Bajibagh website and mobile app. It also applies to you if you access Bajibagh from outside Bangladesh.

2. What Information Is Collected

Bajibagh collects data in several ways — directly from you and automatically during your use of the platform. Details are provided below:

3. Why This Information Is Collected

Bajibagh does not collect information arbitrarily. Every piece of data we collect has a specific purpose:

• To create and verify your account — identity information is required to confirm that the registered user is a genuine adult.
• For secure payment processing — to handle financial transactions accurately and prevent fraud.
• KYC & AML compliance — adhering to international anti-money laundering regulations is mandatory.
• To maintain platform security — device and login data are analyzed to detect suspicious activity.
• To deliver a personalized experience — understanding your preferred games or betting style and making relevant recommendations.
• To improve customer support — having a history of previous interactions helps us resolve issues faster.

4. How Your Information Is Used

Collecting data and using it are two different things. Bajibagh uses your data solely for the following purposes:

• Account management: login, password recovery, and profile updates.
• Transaction processing: deposit confirmations, withdrawal processing, and refunds.
• Bonuses & Promotions: Verifying eligibility to ensure the right bonus is awarded.
• Security monitoring: Detecting unusual login activity or suspicious transactions.
• Regulatory compliance: Mandatory reporting to licensing authorities as required by law.
• App and website improvement: understanding which features are used most.
• Customer support: resolving issues faster based on your previous conversations.

Bajibagh does not use your data to serve targeted ads on behalf of third parties. We may send our own promotional emails or notifications, but you can opt out at any time from your account settings.

5. Data Sharing Policy

Bajibagh never sells your personal data to third parties. However, limited information may be shared with trusted partners as necessary to operate our services:

All partners who receive data are bound by agreements with Bajibagh that restrict them to using that data only for the specified purpose and prohibit any further sharing.

6. Cookies & Tracking Technologies

Bajibagh uses cookies on its website and app. Cookies are small text files stored in your browser or on your device. They save you from having to enter your password each time and remember your preferences.

• Essential Cookies: For login sessions and security purposes. The platform cannot function properly without these.
• Functional Cookies: To remember your language preference and game settings.
• Analytics Cookies: To understand which pages are visited most — data is collected anonymously.

You can disable cookies from your browser settings, though some features may stop working as a result — such as automatic login. Bajibagh does not use third-party advertising cookies.

7. Data Protection Methods

Bajibagh has implemented multiple layers of technical and administrative safeguards to protect your data:

• TLS/SSL Encryption: All data transmitted between your browser or app and Bajibagh's servers is encrypted.
• Firewall & Intrusion Detection: Unauthorized external access attempts to our servers are monitored around the clock, 24/7.
• Password hashing: Your password is never stored in plain text — only its encrypted form is retained.
• Access control: Only bajibagh staff members who require access are permitted to view specific data.
• Regular Security Audits: External security experts conduct regular vulnerability assessments of our systems.
• Two-factor authentication (2FA): OTP verification is required for sensitive account changes.

That said, no system is 100% impenetrable. If a security breach occurs and your data is at risk, Bajibagh will notify you within the timeframe required by law.

8. Data Retention Period

Bajibagh does not retain your data indefinitely. Each type of information has its own defined retention period:

• Account information: For the duration your account is active and for a minimum of 5 years after closure (as required under AML regulations).
• Transaction history: A minimum of 5 years — for legal and regulatory purposes.
• KYC Documents: 5 years from the date of verification, or as directed by the licensing authority.
• Support contact: 3 years — to maintain service quality.
• Analytics data: 13 months — to analyze trends.

Once the retention period expires, data is securely deleted or anonymized in a way that makes it impossible to re-identify you.

9. Your Rights

Bajibagh gives you control over your own data. Under international data protection laws and bajibagh's own policies, you have the following rights:

To exercise any of these rights support@bajibagh.my— email us or reach out via live chat. Bajibagh will respond within 30 business days. Identity verification may be required in some cases.

10. Minor Users

Bajibagh strictly does not provide services to anyone under the age of 18. Age is verified at registration, and identity documents are reviewed as part of the KYC process.

If a minor has accidentally created an account and Bajibagh becomes aware of it, the account will be closed immediately and all associated data will be deleted. Parents or guardians in such situations are welcome to contact support directly.

11. Changes to the Privacy Policy

Bajibagh reserves the right to update this Privacy Policy when necessary. If any significant changes are made, you will be notified in advance via your registered email or an in-app notification.

Continued use of bajibagh after any changes to this policy will be considered acceptance of the updated terms. We recommend reading any policy update notifications when you receive them.

12. Contact

For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please reach out through the following contact channels: